vtv99 Privacy Policy — Your Data, Protected

1. Introduction

vtv99 ("the Platform", "we", "us", "our") is committed to protecting the personal data of all players and visitors who access vtv99.bet. This Privacy Policy describes the types of information we collect, the purposes for which we use it, how we store and protect it, the circumstances under which we share it with third parties, and the rights you have in relation to your personal data.

By accessing vtv99 and creating an account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you must not use vtv99. This policy should be read alongside our Terms and Conditions, which govern your use of the Platform more broadly.

2. Information We Collect

vtv99 collects personal data through several channels: directly from you when you register an account, make a deposit or contact our support team; automatically when you browse or play on the Platform; and from payment service providers in connection with transaction processing. The categories of personal data we collect include:

• Identity information: full name, date of birth and, where required for KYC verification, a copy of your national identification document or passport.
• Contact information: mobile phone number (used as your primary account identifier and for account notifications), and email address if provided.
• Financial transaction data: deposit amounts, withdrawal requests, payment method identifiers (e.g. the registered mobile wallet number associated with your bKash, Nagad or Rocket account) and transaction reference numbers. vtv99 does not store full payment credentials.
• Technical and usage data: IP address, device type, operating system, browser type and version, session duration, pages visited, games played and betting activity. This data is collected automatically via server logs and session cookies.
• Communications data: the content of messages sent to vtv99 support, including the subject matter, timestamps and any attachments you provide when requesting assistance.

vtv99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will delete that data promptly.

3. How We Use Your Information

vtv99 uses your personal data only for specific, legitimate purposes that are necessary for the operation of the Platform and the delivery of our services to you. We do not use your personal data for any purpose that is incompatible with the purposes listed below. The purposes for which we process your personal data are:

• Account creation and management: to register your account, verify your identity, manage your account settings and authenticate your login sessions.
• Payment processing: to process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain an accurate record of all financial transactions on your account.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, account abuse, collusion and other unlawful conduct, and to protect the security and integrity of the Platform.
• Responsible gaming compliance: to operate the deposit limit, session reminder and self-exclusion tools in your account, and to monitor your play patterns for indicators of problem gambling as part of our responsible gaming obligations.
• Customer support: to respond to your queries, complaints and account assistance requests, and to maintain a record of support interactions for quality assurance purposes.

4. Sharing Your Information with Third Parties

vtv99 does not sell, rent, trade or otherwise transfer your personal data to third parties for commercial purposes. We share personal data with third parties only in the specific, limited circumstances described below:

• Payment service providers: bKash, Nagad and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers are bound by their own privacy and data security obligations and process your data only as required to complete the transaction.
• Game providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, Ezugi and other game studios may receive your account session identifier and play data to deliver their game content and to maintain their own game integrity and audit logs. Game providers do not receive your full name, date of birth or financial information.
• Law enforcement and regulatory bodies: vtv99 will disclose personal data to government authorities, law enforcement agencies or regulatory bodies where required to do so by applicable law, court order or regulatory obligation — including for the purpose of investigating or preventing fraud, money laundering or other criminal activity.

In all cases where personal data is shared with third parties, vtv99 takes reasonable steps to ensure that those parties process your data securely and only for the purposes for which it was shared. vtv99 is not responsible for the independent privacy practices of third-party payment providers or game studios, and we encourage you to review their respective privacy policies.

5. Cookies and Tracking Technologies

vtv99 uses cookies and similar technologies to operate the Platform and improve the player experience. A cookie is a small text file stored on your device by your browser. vtv99 uses the following categories of cookies: (a) Essential session cookies, which are strictly necessary for the Platform to function — they maintain your login state and enable core features such as your game session and account balance display. These cannot be disabled without preventing the Platform from operating correctly. (b) Preference cookies, which remember your language selection and display settings between visits so that you do not need to re-configure them each time you use vtv99.

vtv99 does not load third-party advertising cookies, social media tracking pixels or cross-site behavioural analytics cookies on its pages. You may manage cookie settings through your device's browser settings. Disabling essential session cookies will prevent you from logging into vtv99 and using core Platform features.

6. Data Security

vtv99 implements appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access. These measures include:

• SSL/TLS encryption on all data transmitted between your device and vtv99 servers, preventing interception of login credentials, payment data and account information in transit.
• Hashed password storage: your account password is stored as a cryptographic hash, meaning vtv99 staff cannot view your password in plain text and can never provide it to you if lost. Password resets are handled via a secure one-time link sent to your registered contact.
• Access controls: access to personal data within vtv99 is restricted to authorised personnel on a need-to-know basis. All staff with access to player data receive data handling training.
• Regular security reviews: vtv99's security posture is reviewed periodically to identify and address vulnerabilities, and software dependencies are kept up to date to mitigate known security risks.
• Notwithstanding these measures, no method of data transmission over the internet or electronic storage is completely secure. vtv99 cannot guarantee the absolute security of your data, but we are committed to promptly notifying affected players in the event of a data breach that poses a significant risk to their personal data.

7. Data Retention

vtv99 retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal and regulatory obligations. In general, account data is retained for a minimum of five years from the date of account closure to satisfy anti-money laundering record-keeping requirements. Transaction records are retained for the same minimum period. Support communications are retained for two years from the date of the interaction.

Once the applicable retention period has expired and there is no longer a legal or regulatory requirement to retain the data, vtv99 will securely delete or anonymise your personal data. You may request early deletion of your account data by contacting [email protected], subject to vtv99's legal obligation to retain certain records.

8. International Data Transfers

vtv99 primarily processes your personal data within servers located in or accessible from Bangladesh or within the same regional jurisdiction. Some of our game providers and technical service partners operate infrastructure outside Bangladesh. Where personal data is transferred outside Bangladesh, vtv99 takes steps to ensure that the receiving party provides an adequate level of data protection through contractual commitments or equivalent safeguards.

• Where such transfers occur, vtv99 relies on standard contractual clauses or equivalent transfer mechanisms to ensure your data receives a level of protection consistent with this Privacy Policy and applicable data protection standards.
• vtv99 does not transfer your personal data to any jurisdiction where doing so would materially reduce the protections afforded to you under this Privacy Policy.
• If you have questions about international data transfers or would like more information about the safeguards in place, please contact our support team at [email protected].

9. Changes to This Privacy Policy

vtv99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or the services we offer. When material changes are made, vtv99 will publish the revised Privacy Policy on the Platform with an updated effective date. Where the changes are significant, we will endeavour to provide notice to active players via a platform notification or email to the address registered on their account.

Your continued use of vtv99 after a revised Privacy Policy has been published constitutes your acceptance of the updated policy. We recommend that you review this page periodically to stay informed of any changes. The date at the top of this page indicates when the policy was last updated.

10. Your Data Rights

As a vtv99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered account details. vtv99 will respond to all data rights requests within a reasonable timeframe and in any event within 30 days of receipt.

• Right of access: you may request a copy of the personal data vtv99 holds about you, including a description of the categories of data held, the purposes for which it is processed, and the third parties with whom it has been shared.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed. You can update basic account information such as your contact number directly within your account settings.
• Right to data portability: you may request that vtv99 provide you with a copy of your account data in a structured, commonly used and machine-readable format, where technically feasible.
• Right to object to processing: you may object to vtv99 processing your personal data for any purpose other than those strictly necessary to operate your account, fulfill our legal obligations or prevent fraud. For example, you may withdraw consent to receiving promotional communications at any time.
• Right to erasure: you may request deletion of your personal data. vtv99 will comply with erasure requests subject to any legal or regulatory obligation to retain the data for a minimum period. Where full deletion is not immediately possible due to retention obligations, vtv99 will restrict further processing of the data pending its scheduled deletion.

vtv99 will not charge a fee for handling data rights requests made in good faith. If a request is manifestly unfounded or excessive, vtv99 reserves the right to charge a reasonable administrative fee or to decline to act on the request, with written reasons provided.

11. Third-Party Links

vtv99 does not include links to external third-party websites on its Platform. All navigation links within vtv99.bet point to pages within the same domain. If you access vtv99 through a link from a third-party source (such as a search engine result), please be aware that vtv99 is not responsible for the privacy practices of that third-party source, and this Privacy Policy applies only to your use of vtv99.bet itself.

Game provider studios whose games are embedded within vtv99 may have their own privacy policies governing data collected within the game session environment. vtv99 is not responsible for the data practices of embedded game providers, though vtv99 limits the data shared with them to the minimum necessary for game session delivery as described in Section 4 above.

12. Minors

vtv99 is strictly an adult platform for players aged 21 and above. We do not knowingly collect, solicit or process personal data from individuals under the age of 21. If you are under 21, you must not use vtv99 or provide any personal information to us. If vtv99 becomes aware that it has inadvertently collected personal data from a person under 21, it will take immediate steps to delete that data from its systems.

If you are a parent or guardian and believe that a minor under 21 has provided personal information to vtv99, please contact us immediately at [email protected] so that we can investigate and take appropriate action. vtv99 is committed to protecting the safety of minors online and takes all reports of underage account activity seriously.

13. Contact Us About Privacy

If you have any questions, concerns or complaints about this Privacy Policy, about the way vtv99 handles your personal data, or about exercising any of your data rights, please contact our support team. vtv99 is committed to resolving privacy queries promptly and transparently.

Please include your registered account username and a brief description of your query in your message. vtv99 support responds to privacy-related queries seven days a week and aims to resolve all requests within 30 days. Do not share your account password in any communication with our team — vtv99 staff will never ask for it.